About Us

Furniture Repair Bank (FRB) is a Seattle nonprofit that keeps furniture in circulation and provides essential home furnishings to neighbors transitioning into stable housing. Volunteers power our mission, and we’re looking for a highly organized, people-centered coordinator to help make their experience smooth, welcoming, and well-supported. 

About the Role

The Volunteer Program Coordinator manages volunteer scheduling, onboarding, group bookings, communications, and day-to-day coordination across departments. You’ll help volunteers feel prepared and valued, ensure staff have clear visibility into coverage, and keep our volunteer-powered model running efficiently.  

Key Responsibilities

Volunteer Scheduling & Coordination 

• Manage daily scheduling, calendars, shift capacity, and CRM accuracy 

• Send confirmations, reminders, follow-ups, and track attendance 

• Verify waivers and ensure volunteers receive required info 

• Match volunteer availability and skills with organizational needs 

• Troubleshoot cancellations, no-shows, and last-minute changes 

• Keep staff informed about volunteer coverage and upcoming needs 

Group Volunteer Program Management 

• Coordinate corporate, community, school, and other group volunteer visits 

• Manage group inquiries, scheduling, confirmations, and follow-up 

• Work with staff to assess capacity, staffing, and project readiness 

• Ensure group sessions are well prepared, clearly communicated, and documented 

• Support stewardship and repeat engagement 

Volunteer Communications & Onboarding 

• Serve as the main point of contact for volunteer questions 

• Provide clear communication around expectations, safety, and arrival instructions 

• Welcome and onboard new volunteers with required materials and guidance 

• Support volunteer retention through warm communication and consistent follow-up 

Internal Coordination & Continuous Improvement 

• Work with department leads to understand weekly volunteer needs 

• Plan ahead for large groups, schedule changes, and volunteer-heavy days 

• Strengthen communication between scheduling, operations, and production 

Qualifications

Required: 

• 2+ years in volunteer coordination, program support, logistics, or similar roles 

• Strong organizational, scheduling, and communication skills 

• Ability to manage many moving pieces in a dynamic environment 

• Experience with calendars, spreadsheets, databases, or CRMs 

• Experience with Microsoft Office: Word, Excel, Outlook, Sharepoint 

Preferred: 

• Nonprofit or community-based volunteer coordination 

• Experience with group volunteer programs 

• Comfort in a warehouse/workshop environment 

• Bilingual or multilingual skills